Process Advisor – KYC / AML

From 2 to 7 year(s) of experience
₹ 5,00,000 - 10,00,000 P.A.

Job Description

Roles and Responsibilities

Overall purpose of role
To manage the functions of the unit as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objectives for the unit
Responsible for the coordination of work carried out by the processors/ authorisers and ensure accurate and seamless execution of assigned workflow

Key Accountabilities
Provide End to End dedicated and robust specialist KYC expertise throughout the On-boarding and Refresh Process. Using expert KYC knowledge, communication and problem solving skills to analyse KYC information, that has been provided by Clients or sourced from the public domain, for a broad range of Corporate Clients, including a wide variety of specialist industry sectors and various unique/bespoke projects.
Take responsibility for maintaining a high standard of accuracy during all stages of the Client review, working towards ‘right first time’ objectives, taking ownership to resolve issues that may threaten remediation and refresh cycle timelines or Client satisfaction. Proactively working towards deadlines to resolve complex and high priority cases and utilising strong communication skills to interact professionally with external and internal stakeholders.
Support the Relationship Team by providing direct Client & EDD contact throughout all stages the KYC team’s processes. Act as a principal point of contact for information about Barclays’ KYC requirements, and take responsibility for managing the Client’s involvement in all tasks carried out by the KYC Team.
Use strong communication skills to explain the reasons for our KYC requirements, to manage Client expectations regarding our processing times, and to always deliver an excellent Client experience making Barclays the ‘go to bank’.
Work closely with other KYC Managers to support KYC Leadership in delivering an outstanding performance across the team, demonstrating excellent behaviours and positively embracing and contributing to the KYC change programme.
Contribute to a Positive, Supportive and Proactive working culture by sharing knowledge and expertise both locally and Globally. Collaborate with other Barclays teams & functions to consistently deliver an excellent ‘One Barclays’ Client experience and challenging operational processes with solutions to enhance the team’s current processes
Support the Relationship Team by providing direct Client contact throughout all stages the KYC team’s processes to enhance the speed of which client delivery is received as well as looking at efficiencies in the process between the two teams. Establish the most effective and efficient solutions to complex technical issues referred by Advisors and customers
Co-ordinate / liaise with IT Support on faults and changes, user Ids, etc.
Work with the Team Manager/Operational Manager to plan and provide support

Desired Candidate Profile

Essential Skills/Basic Qualifications:
Prior work experience in Telephony/Customer Service- Voice-based organization preferred. Excellent track record during past work experience
Strong analytical and data interpretation skills
Ability to deliver structured and effective feedback
Detailed understanding of the business operational objectives, service standards and compliance requirements
Knowledge of bank and product procedures and policies specifically Regulatory Compliance for products and services
Excellent organisational and planning skills
Strong interpersonal and relationship building skills to ensure Team Managers and/or Operational Manager receive quality service; Needs to be able to build relationships with supporting areas such as process quality
MS Office Suite (Preferably Excel, Word & PowerPoint)
Broad understanding of Back Office Operations structure and staff roles

Education & Experience
2-5 years of relevant experience
Graduate in any discipline
Experience of Voice Operations systems and shaping new

Perks and Benefits

Perks and Benefits 

Role:KYC Analyst

Salary: 5,00,000 - 10,00,000 P.A.


Functional Area:BFSI, Investments & Trading

Role Category:Lending

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile

Talent Advisors

Barclays plc is a British multinational universal bank, headquartered in London, England. Barclays operates as two divisions, Barclays UK and Barclays International, supported by a service company, Barclays Execution Services.
Company Info
View Contact Details+

Recruiter Name:Parvez Alam

Contact Company:Talent Advisors


Reference Id:AML/KYC BSS - Parvez